Can I change the date or time of my ticket or cancel my booking?
There is no option to change the date or time of your ticket once purchased.
Unfortunately we cannot issue refunds, transfers or cancellations; there is no legal right to cancel as the booking is for leisure activities to take place on a specific date as described in regulation 13 of the European Union Consumer Information (Rights) Regulations 2013 (SI 484/2013’).
We do not issue refunds, transfers, credit / gift vouchers for Fort Lucan admission tickets, wristbands, cafe or ice-cream shop etc.
Fort Lucan accepts no responsibility for a customer’s inability to attend the park due to any external factor including but not exclusive to traffic restrictions, illness, weather conditions etc.
In the event that Fort Lucan must close the full park for safety reasons, a return ticket will be issued.
Why is Fort Lucan operating time slots?
Due to overwhelming positive customer feedback from summer 2021, Fort Lucan has decided to continue with restricting numbers and the addition of time slots, for season 2022.
What should I wear?
Children should wear tracksuits and long-sleeved tops with runners. We recommend bringing a change of clothes / shoes as the children will get wet on the waterslides! If there is rain, please wear a coat / wellies & bring an umbrella as Fort Lucan is all outdoors! Flip flops, Crocs, Sandals, high heels etc are not suitable!
Can I bring a dog?
We are only able to permit registered assistance dogs.
Can I bring Scooters, Trikes, Footballs etc. to Fort Lucan?
Unfortunately certain Items like Tricycles, Rollerblades, Pull along wagons, Heely's, Push -Trikes, Scooters & Footballs are not allowed in Fort Lucan.
What is the Fort Lucan smoking policy?
Smoking is not allowed in any space within Fort Lucan. You will be asked to put out your cigarettes by our staff members if you are found to be breaching this policy.
Do we have to pre-book our tickets? Are they refundable?
All tickets must be purchased online in advance of your visit. Due to limited ticket availability early booking is suggested. Tickets will not be available to purchase from the entrance desk. Unfortunately pre paid tickets are non refundable / non transferable.
What time do the attractions close?
All attractions including the ice-cream shop and cafe close 15 minutes earlier than the time slot closing time to ensure all visitors in the queue will have time to use the attraction prior to closing.
How long will I be at Fort Lucan?
Each time slot is for a maximum of 3.5 hours and all attractions including the ice-cream shop and cafe close 15 mins prior to the time slot closure.
Is there anything to eat in Fort Lucan?
We have a cafe serving sausage and chips or chicken gujons and chips. We also sell sandwiches, pizza, cakes, ice-creams, tea, etc.
Are there height restrictions?
The Raging River and Crazy Golf have a minimum height restrictions of 1 meter. The waterfall has a minimum height restriction of 1.1 meter. The Helter Skelter has a minimum height restriction of 1.25 meter.
What is the age limit?
In Fort Lucan, the age group for a child entry is 3 up to 13. Anyone over age 13 can not use the equipment, with the exception of the Blue Waterslide and the Crazy Golf. Therefore anyone aged over 13 can be booked under an adult ticket €7. On the day a blue adult wristband €10.00 can be purchased in the ice-cream shop for the child aged over 13, which can be used on the Blue Waterslide ONLY (There is no charge for crazy golf)
All persons under age 18 must be accompanied by an adult aged over 18. Adults must purchase an adult entry ticket.
All slides are subject to height restrictions, see question above.
Do Fort Lucan sell Gift Vouchers?
Yes, we do indeed! You can get gift vouchers through Booking Hawk!
Is there public transport to Fort Lucan?
There isn't a direct public transport route to Fort Lucan. We would suggest getting a bus to Lucan village and a taxi from Lucan Village to Fort Lucan.
Can I have my birthday party there?
Unfortunately we can no longer offer organised birthday parties in Fort Lucan, however you are welcome to book in online and hold the party yourself in Fort Lucan. Our staff will assist you with ordering party food on the day (pizza, chips, gujons etc) or you may bring your own sweets and food / drinks but we don’t allow pizza / chips etc from other companies to be brought into Fort Lucan.
Can adults use the Equipment?
No, Fort Lucan is a children’s playground and with the exception of the Raging River (Blue slide) and Crazy Golf, adults can not use any of the equipment or slides.
An adult can accompany a child in a raft on the Raging River (Blue slide), once the child is over 1M. Both adult and child must have the correct ticket / wristband (available for purchase in ice-cream shop)
What happens if an attraction is closed or there's bad weather?
While we endeavour to have all advertised attractions open, sometimes due to unforeseen circumstances an attraction may have to close. This may only be temporarily or for the duration of the day.
While we never wish to cause any disappointment, in the event of an attraction closure refunds will not be issued. Wristbands are valid for multiple use on multiple slides throughout Fort Lucan and are subject to height restriction which may limit available rides.
Fort Lucan regrets that refunds / return tickets or ticket transfers will not be issued due to inclement weather. If you come prepared you will still have a great day! In the event that Fort Lucan must close the full park for safety reasons, a return ticket will be issued.
Do you have lockers or a storage area for my belongings / picnic?
There are no lockers / storage available here in the park but you are more than welcome to leave your picnic / belongings in the car and come back and forth! Please ensure you have your entry band on and make sure to tell our staff on the front gate and they will look after you!
How is disorderly behaviour managed in Fort Lucan?
In Fort Lucan we do not tolerate aggression, bullying, physical or verbal abuse to children, adults or staff. Anyone who attempts to ruin another person’s day out in Fort Lucan will be asked to leave immediately. We operate a 3 strike rule for school tours and groups.
In the interest of fairness any child that skips a que will be asked to go back to the end of the que.
Can children go to Fort Lucan on their own?
No child or children under the age of 18 will be admitted to Fort Lucan unless they are accompanied by an adult, who shall be 18 years or over. Adults must purchase an adult entry ticket. Children must remain under the control or supervision of an adult at all times. Fort Lucan is not a crèche and cannot be responsible for unaccompanied children. If children are left without an adult, the Gardaí will be called
Does Fort Lucan have special needs concession prices?
The carer of a child with disabilities or special needs may enter Fort Lucan free of charge (Adult wristband not included). Documentation is required in order to avail of this rate. Accepted forms of documentation are IAA Autism ID card, Family Carers card, Snowflakes Autism Support Membership card, GP letter or hospital consultant letter.
Please book a regular adult ticket through the website and bring your carers identification on the day. Please provide your carers identification upon check in to one of our entrance staff and we will be pleased to issue you with a refund, once we can see and verify your accepted form of ID.
Children's tickets must be booked as normal online and there is no refund for a child ticket, if the child is going to use the equipment.
Public Service Cards are not accepted independently as documentation but are considered with supplementary documentation.
A young carer (a child up to the age of 12) can enter Fort Lucan free of charge (wristband not included) if they provide their young carers card at the entrance desk (issued by Family Carers Ireland)
If you need any additional assistance with queuing etc please let any of our staff know on the day and we will do our very best to help.
