Unfortunately pre paid tickets are non refundable and can not be offset against purchase of wristbands / food etc. However ticket times and dates can be changed up to 7 days prior to the start time of the event date, using the "Manage My Booking" link in your original confirmation email.
CONTACT FORT LUCAN
If you have any questions that are not addressed on our website or our FAQ please email us at firstname.lastname@example.org and we'll get back to you as soon as we can! (We aim to respond to all emails within 48 hours)